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Home >
Frequently Asked Questions (FAQ)
  1. How do I order?
  2. How do I find what I'm looking to buy?
  3. Is it safe to purchase online?
  4. How long does it take for my order to be delivered?
  5. Do you ship internationally?
  6. How do I track my shipments?
  7. Do you have any discounts?
  8. Can I get a catalog?
  9. I don't feel very comfortable giving out my Credit Card online, can I make phone orders?
  10. How do I contact Customer Service/Sales Representative?

1. How do I order?

Ordering at MassageProducts.com is easy and as simple as one, two, three: 1) Click the product you want to purchase, 2) Add it to the Shopping Basket, and 3) Checkout!

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2. How do I find what I'm looking to buy?

There are several ways you can find what you are looking for. The first thing you can do is type a few keywords of what you are looking for in the "Product Search" box located at the top left side of the website and press "Go". Another way is by clicking the category your product best suits. If you cannot find it, give us a call at (800) 676-7976 and we will help you.

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3. Is it safe to purchase online?

Yes, it is safe to purchase anything in this website. Orders placed at MassageProducts.com are encrypted, using Secure Socket Layer Technology (SSL). Our website uses Equifax Secure Certificate. With the Secure Socket Layer, information sent via the internet is encrypted to protect 3rd party access to communications and transactions. To know more about your privacy, go to the Privacy Policy page.

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4. How long does it take for my order to be delivered?

There are three types of shipments available:

Ground Delivery:
The most economic way of delivery. Generally through UPS Ground. If you place your order before 12 p.m. PST and the order is available, your order is shipped the same day. It is usually delivered within 1-5 business days. (Depending on location.)

Second Day Delivery:
If the order is available, it is delivered within 2-3 business days. (Depending on location.)

Next Day Delivery:
Fastest Delivery time. Shipped via air services, and if available, delivered the next business day. (Depending on location.)

NOTICE: These services are NOT guaranteed and if the item is not in stock, delivery time will increase.

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5. Do you ship internationally?

Yes, we do ship internationally. Shop online normally and when you are ready to buy, press the "checkout" button on the top right corner of the website. Make sure to fill everything out correctly including your e-mail address and phone number.

NOTICE: Shipping time may vary.

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6. How do I track my shipments?

To track your shipments, please offer a valid shipping email address when you enter the checkout area. When the shipment goes out from our store, UPS automatically emails you with a tracking number!

NOTICE: For Drop Shipping or Back Ordered items, please contact us at (800) 676-7976.

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7. Do you have any discounts?

We at MassageProducts.com want you to have the best prices and an unbeatable quality so we discount many products. Please visit the Specials page for more information about our current discounts and price variations.

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8. Can I get a catalog?

You may request a catalog by contacting us. (Please Notice: In order to best improve your catalog, please include what kinds of products you are looking for. Thank You.) Or you may also browse through the website to know what we currently offer.

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9. I don't feel very comfortable giving out my Credit Card online, can I make phone orders?

Yes, if you wish to order over the phone, please have ready the name of the product, the shipping information your credit card information for a more efficient service.

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10. How do I contact Customer Service/Sales Representative?

Questions, comments, suggestions? Please call us at (800) 676-7976 or e-mail us here.

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2257 Old Middlefield Way
Mountain View, CA 94043

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MON-FRI: 10 AM - 7 PM
SAT: Closed
SUN: 11 AM - 4 PM



Too busy to meet these hours? Call us! We'll make a special time for you!

(800) 676-7976
(650) 969-4606

In Business Since 1985


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